Privacy Policy
Last updated: Jun 18th, 2022
1. Introduction
Welcome to Studio Xolo LLC.
Studio Xolo LLC (“us”, “we”, or “our”) operates https://www.letterxchange.com (hereinafter referred to as “Service”).
Our Privacy Policy governs your visit to https://www.letterxchange.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.
We
use your data to provide and improve Service. By using Service, you
agree to the collection and use of information in accordance with this
policy. Unless otherwise defined in this Privacy Policy, the terms used
in this Privacy Policy have the same meanings as in our Terms and
Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).
2. Definitions
SERVICE means the https://www.letterxchange.com website operated by Studio Xolo LLC.
PERSONAL DATA means
data about a living individual who can be identified from those data
(or from those and other information either in our possession or likely
to come into our possession).
USAGE DATA is data
collected automatically either generated by the use of Service or from
Service infrastructure itself (for example, the duration of a page
visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means
a natural or legal person who (either alone or jointly or in common
with other persons) determines the purposes for which and the manner in
which any personal data are, or are to be, processed. For the purpose of
this Privacy Policy, we are a Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means
any natural or legal person who processes the data on behalf of the
Data Controller. We may use the services of various Service Providers in
order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
4. Types of Data Collected
Personal Data
While
using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
(a) Email address
(b) First name and last name
(c) Phone number
(d) Address, State, Province, ZIP/Postal code, City
(e) Cookies and Usage Data
We
may use your Personal Data to contact you with newsletters, marketing
or promotional materials and other information that may be of interest
to you. You may opt out of receiving any, or all, of these
communications from us by following the unsubscribe link or by emailing
at support@letterxchange.com.
Usage Data
We may also
collect information that your browser sends whenever you visit our
Service or when you access Service by or through a mobile device (“Usage Data”).
This
Usage Data may include information such as your computer's Internet
Protocol address (e.g. IP address), browser type, browser version, the
pages of our Service that you visit, the time and date of your visit,
the time spent on those pages, unique device identifiers and other
diagnostic data.
When you access Service with a mobile device,
this Usage Data may include information such as the type of mobile
device you use, your mobile device unique ID, the IP address of your
mobile device, your mobile operating system, the type of mobile Internet
browser you use, unique device identifiers and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies
are files with a small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and
stored on your device. Other tracking technologies are also used such as
beacons, tags and scripts to collect and track information and to
improve and analyze our Service.
You can instruct your browser
to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some
portions of our Service.
Examples of Cookies we use:
(a) Session Cookies: We use Session Cookies to operate our Service.
(b) Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
(c) Security Cookies: We use Security Cookies for security purposes.
(d) Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
5. Use of Data
Studio Xolo LLC uses the collected data for various purposes:
(a) to provide and maintain our Service;
(b) to notify you about changes to our Service;
(c) to allow you to participate in interactive features of our Service when you choose to do so;
(d) to provide customer support;
(e) to gather analysis or valuable information so that we can improve our Service;
(f) to monitor the usage of our Service;
(g) to detect, prevent and address technical issues;
(h) to fulfill any other purpose for which you provide it;
(i)
to carry out our obligations and enforce our rights arising from any
contracts entered into between you and us, including for billing and
collection;
(j) to provide you with notices about your account and/or
subscription, including expiration and renewal notices,
email-instructions, etc.;
(k) to provide you with news, special
offers and general information about other goods, services and events
which we offer that are similar to those that you have already purchased
or enquired about unless you have opted not to receive such
information;
(l) in any other way we may describe when you provide the information;
(m) for any other purpose with your consent.
6. Retention of Data
We
will retain your Personal Data only for as long as is necessary for the
purposes set out in this Privacy Policy. We will retain and use your
Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to
comply with applicable laws), resolve disputes, and enforce our legal
agreements and policies.
We will also retain Usage Data for
internal analysis purposes. Usage Data is generally retained for a
shorter period, except when this data is used to strengthen the security
or to improve the functionality of our Service, or we are legally
obligated to retain this data for longer time periods.
7. Transfer of Data
Your
information, including Personal Data, may be transferred to – and
maintained on – computers located outside of your state, province,
country or other governmental jurisdiction where the data protection
laws may differ from those of your jurisdiction.
If you are
located outside United States and choose to provide information to us,
please note that we transfer the data, including Personal Data, to
United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Studio
Xolo LLC will take all the steps reasonably necessary to ensure that
your data is treated securely and in accordance with this Privacy Policy
and no transfer of your Personal Data will take place to an
organization or a country unless there are adequate controls in place
including the security of your data and other personal information.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
(a) Disclosure for Law Enforcement.
Under
certain circumstances, we may be required to disclose your Personal
Data if required to do so by law or in response to valid requests by
public authorities.
(b) Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
(c) Other cases. We may disclose your information also:
(i) to our subsidiaries and affiliates;
(ii) to contractors, service providers, and other third parties we use to support our business;
(iii) to fulfill the purpose for which you provide it;
(iv) for the purpose of including your company’s logo on our website;
(v) for any other purpose disclosed by us when you provide the information;
(vi) with your consent in any other cases;
(vii)
if we believe disclosure is necessary or appropriate to protect the
rights, property, or safety of the Company, our customers, or others.
9. Security of Data
The
security of your data is important to us but remember that no method of
transmission over the Internet or method of electronic storage is 100%
secure. While we strive to use commercially acceptable means to protect
your Personal Data, we cannot guarantee its absolute security.
10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If
you are a resident of the European Union (EU) and European Economic
Area (EEA), you have certain data protection rights, covered by GDPR. –
See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If
you wish to be informed what Personal Data we hold about you and if you
want it to be removed from our systems, please email us at
support@letterxchange.com.
In certain circumstances, you have the following data protection rights:
(a) the right to access, update or to delete the information we have on you;
(b)
the right of rectification. You have the right to have your information
rectified if that information is inaccurate or incomplete;
(c) the right to object. You have the right to object to our processing of your Personal Data;
(d) the right of restriction. You have the right to request that we restrict the processing of your personal information;
(e)
the right to data portability. You have the right to be provided with a
copy of your Personal Data in a structured, machine-readable and
commonly used format;
(f) the right to withdraw consent. You
also have the right to withdraw your consent at any time where we rely
on your consent to process your personal information;
Please
note that we may ask you to verify your identity before responding to
such requests. Please note, we may not able to provide Service without
some necessary data.
You have the right to complain to a Data
Protection Authority about our collection and use of your Personal Data.
For more information, please contact your local data protection
authority in the European Economic Area (EEA).
11. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
CalOPPA
is the first state law in the nation to require commercial websites and
online services to post a privacy policy. The law’s reach stretches
well beyond California to require a person or company in the United
States (and conceivable the world) that operates websites collecting
personally identifiable information from California consumers to post a
conspicuous privacy policy on its website stating exactly the
information being collected and those individuals with whom it is being
shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/
According to CalOPPA we agree to the following:
(a) users can visit our site anonymously;
(b)
our Privacy Policy link includes the word “Privacy”, and can easily be
found on the page specified above on the home page of our website;
(c) users will be notified of any privacy policy changes on our Privacy Policy Page;
users are able to change their personal information by emailing us at support@letterxchange.com.
Our Policy on “Do Not Track” Signals:
We
honor Do Not Track signals and do not track, plant cookies, or use
advertising when a Do Not Track browser mechanism is in place. Do Not
Track is a preference you can set in your web browser to inform websites
that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
12. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These
third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any
other purpose.
13. Payments
We may provide paid
products and/or services within Service. In that case, we use
third-party services for payment processing (e.g. payment processors).
We
will not store or collect your payment card details. That information
is provided directly to our third-party payment processors whose use of
your personal information is governed by their Privacy Policy. These
payment processors adhere to the standards set by PCI-DSS as managed by
the PCI Security Standards Council, which is a joint effort of brands
like Visa, Mastercard, American Express and Discover. PCI-DSS
requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe:
Their Privacy Policy can be viewed at: https://stripe.com/privacy.
Escrow.com:
Their Privacy Policy can be viewed at https://www.escrow.com/legal.
14. Advertising
15. Links to Other Sites
Our
Service may contain links to other sites that are not operated by us.
If you click a third party link, you will be directed to that third
party's site. We strongly advise you to review the Privacy Policy of
every site you visit.
We have no control over and assume no
responsibility for the content, privacy policies or practices of any
third party sites or services.
16. Children's Privacy
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
We
do not knowingly collect personally identifiable information from
Children under 18. If you become aware that a Child has provided us with
Personal Data, please contact us. If we become aware that we have
collected Personal Data from Children without verification of parental
consent, we take steps to remove that information from our servers.
17. Changes to This Privacy Policy
We
may update our Privacy Policy from time to time. We will notify you of
any changes by posting the new Privacy Policy on this page.
We
will let you know via email and/or a prominent notice on our Service,
prior to the change becoming effective and update “effective date” at
the top of this Privacy Policy.
You are advised to review this
Privacy Policy periodically for any changes. Changes to this Privacy
Policy are effective when they are posted on this page.
18. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: support@letterxchange.com.